Tools & Skills
Tools & Technologies
HTML
CSS
SQL
VS Code
JavaScript
Git & Github
Confluence
Jira
Azure DevOps
Azure TFS
Trello
Github Projects
Salesforce
Aha!
ProdPad
Miro
LucidChart / LucidSpark
Figma / Figjam
Invision
Smartsheet
Monday.com
Balsamiq
LaunchDarkly
Postman
Google Analytics
Looker Studio
Appcues
Firebase
Twilio
Elasticsearch
Kibana
New Relic
Sentry
Microsoft Suite & Google Suite
Practices & Processes
User Journey Mapping
User persona definition
Problem framing
Solution Sketching
OKR definition
KPI definition
Success metric tracking
Epic, Feature and Story decomposition
Yearly & quarterly roadmap planning
Cross-functional collaboration
Launch and Go-to-Market (GTM) strategy
Sprint planning
Backlog management
User testing (interviews, focus groups, surveys, beta testing, usability testing)
Internal testing (bug bashes, test strategy, critical suite definition)
User Story writing (INVEST)
Acceptance criteria drafting (gherkin, definition of done)
Acceptance testing
Retrospectives
Pre- and Postmortems
Dev estimation / pointing
Information architecture
Feature flag management
Technical debt management
QA process definition
Critical suite testing analysis
CI/CD enablement
UX writing (microcopy, release notes)
Wireframing
Competitive Analysis
North star definition
Philosophies & Principles
These are tools, not rules.
Outcomes over output
Customer-first mentality
Design thinking
Product discovery philosophy
Experiementation (A/B testing, fake doors, prototyping)
Curiosity culture
Agile methodologies (scrum, kanban, dual-track, lean, XP)
Universal design (inclusive design or a11y)
Prioritization frameworks (Impact/effort matrix, value/complexity matrix, RICE)
MVP mindset & planning (MoSCoW)
Data-driven decision making
Evidence-based iteration
Empirical product planning (transparency, inspection, adaptation)
Continuous delivery mindset
Jobs-to-be-done thinking
First-principles clarity
Building the right thing
Disagree and commit
Domain-driven design (DDD)
Test-driven design (TDD)
She brought not only sunshine but also value to every meeting we've ever had.
- Taya Lau, Sr. Strategic Account Manger, MRI Software
Hobbies & Interests
Creative
• Painting (acrylic, watercolor, gouache)
• Urban sketching (en plein air, ink & wash)
• Guitar (acoustic & electric)
• Piano
• Photography (street, toy, film, analog)
• Embroidery & cross stitch
• Sewing
• Cooking & baking
Curious
• Reading
• Stargazing
• Going down rabbit holes
• Grocery shopping abroad
• Going to museums
• Learning new languages
• Building bucket lists
• Philosophical reflection
• Long walks & nature hikes
• Exploring castles
• Documenting problems and ideas
• Research, analysis and making connections
Connected
• Gushing about public transit
• Following politics and current events
• Collabing on side projects
• Don't ask me about run club
• Tech events and hackathons
Chill
• The Sims
• League of Legends
• Animal Crossing
• Walkabout Golf (VR)
• Cook Out (VR)
• Scopa & Briscola
• Pathfinder
• Schedule 1
Professional Experience
Senior Product Manager, Smart Building @ STRATIS a RealPage Inc. company
October 2022 - May 2024
Launched the company’s flagship web platform—STRATIS Smart Building Portal—and established product, engineering, and go-to-market best practices.
- Oversaw the vision and launch of the flagship web platform, enabling apartment managers across 1,300+ buildings to control smart home devices (locks, thermostats, lights, leak detectors) and view data insights.
- Introduced new practices (bug bashes and critical test suites) to move the new platform from an untested project that lacked MVP planning, to a refined, tested, and released application in <10 months after 3 years of uncoordinated and undocumented development.
- Assumed interim engineering management responsibilities shortly after joining, continuing through the duration of my role; conducted 1:1s, coached, and supported the career growth of ~6 software engineers.
- Partnered with leadership to introduce and implement Product best practices across the organization: mapping user journeys, facilitating product discovery workshops, drafting PRDs, planning roadmaps, and overseeing beta programs.
- Worked with engineering to introduce agile best practices including: feature breakdown, estimations, retrospectives and stakeholder demos
- Defined release management strategy including setting up protocols for testing (critical suite testing, regression testing), versioning (configuration management), and communication (release notes, monitoring).
- Led department-wide agile transformation by introducing Sprints, resulting in achieving 90%+ on-time delivery of commitments across teams.
- Hired key leadership to scale and stabilize testing and delivery processes across the organization.
- Restructured development teams, building product-centric full stack teams, reducing blockers by 80%+.
- Increased release frequency by ~600% through continuous planning integrated with 2-week sprints.
- Championed a user-centered technical culture, introducing domain-driven design (DDD) principles across development teams.
- Partnered with embedded engineers to integrate various IoT devices (sensors, locks, thermostats, leak detectors) into a single unified interface to provide end user insights and controls like: configurable alerts, thresholds, and automation features powered by real-time data-insights.
- Coauthored plans to build new continuous feedback loops via client feedback sessions and a flexibly structured beta program where no customer channels previously existed.
- Led beta customer onboarding for a new platform, building initial client relationships and discovery pipelines, onboarding 100+ beta users.
- Recognized for improving developer morale and team cohesion through consistent process leadership, clear goal-setting, and cross-team transparency.
Fun fact: I started and managed the STRATIS book club!
Product Manager, Fleet Core Platform @ Rivian Automotive
October 2021 - July 2022
Led software development for Rivian’s Fleet Core Platform, delivering tools at the intersection of telematics, firmware, and cloud services to streamline operations for commercial fleet managers.
- Partnered with embedded systems, data, and API teams to launch intelligent features like general insights and analytics, predictive maintenance scheduling and real-time vehicle alerts.
- Built platform tools that enabled 10+ development teams to build and manage reports and notifications.
- Led feature validation and platform readiness for Rivian’s Fleet beta, enabling the transition from internal testing to live fleet operations across 7 U.S. cities.
- Ensured alignment with Rivian’s broader platform ecosystem—coordinating with 40+ product managers to maintain brand consistency and enable scalable platform-wide delivery.
Fun fact: I took a Rivian on a telemetry testing road trip down highway 1, manually triggering alerts, locks, and safety systems to validate real-world vehicle behavior, for the fun of it.
Product Manager, Framework & Data @ OnShift
March 2021 - October 2021
Led software development for Rivian’s Fleet core platform, delivering tools at the intersection of telematics, firmware, and cloud services to streamline operations for commercial fleet managers.
- Spearheaded the company’s first PRD and roadmap sign-off process, improving delivery accuracy by 50%.
- Brought first iteration of centralized performance tracking and insights generation by integrating Google Analytics.
- Improved user role flexibility and future-proofed system architecture by overseeing the RBAC-to-ABAC (access control) migration.
- Directed initial discovery and early implementation of a dimensional star schema database with the goal of aligning multiple products, ensuring business reporting requirements were translated into technical design.
- Organized and led a committee of stakeholders to determine a schema terminology (which I then used for defining fact tables in the data warehouse)
Fun fact: Formally presented the "Finland Doesn't Exist" conspiracy theory to the company to inspire cross-functional engagement with my development team. (Our dev teams were named after consipiracy theories. My teams were "Lochness" and "Finland".)
Product Owner, Core + Unified Platform & Analytics @ MRI Software, LLC
September 2014 - October 2021
Owned the platforms supporting a wide portfolio of complex applications, delivering foundational infrastructure in addition to specialized business intelligence tooling to commercial and residential property managers managing leases and assets.
- Continuously managed 70+ unique MRI Core applications: a mix of new build & legacy, desktop & web, and technical & non-technical tools, platform (internal) tooling & end-user products.
- Oversaw the core platform for the primary MRI Software Accounting and Property Management backbone, supporting both residential and commercial clients.
- Thrived in the platform world managing a wide array of technical tools to customize a client's instance including: installer (for clients who self-host), authorization (ABAC) and authentication tooling, internationalization support, custom web page builder, custom report creation tool, database management tool, proprietary querying tool, an ODBC driver and more.
- Launched and supported critical data authorization management tools compliant with industry audit protocols like Sarbanes-Oxley (SOX) compliance.
- Beyond MRI Core platform, I managed the unified platform (a.k.a. MRI Agora). My vision was for it to be a scalable solution to unify a wide portfolio of applications (a breadth of complex enterprise products acquired over time). I oversaw the foundational architecture and development, eventually integrating specialized business intelligence tooling to commercial and residential property managers managing leases and assets.
- Migrated our embedded identity provider (IdP) to an industry standard identity management solution (IAM) for authentication.
- Independently set up and managed the company’s first beta testing program—built around a complex, feature-rich SQL querying tool I led from 0 to 1.
- Acted as executive liaison for 30 top clients, establishing new feedback loops that aligned product priorities with client pain points and strategic growth opportunities.
- Led sessions at annual conferences: education sessions, focus groups; ranging from 8-155 attendees.
- Built cross-functional expertise by progressing through support, sales, client success, and product ownership roles over a 7-year tenure, gaining end-to-end visibility into customer needs, operational challenges, and product strategy
Fun fact: I launched an internal product within my first 3 months at MRI… as a side project while I worked on the support team!
Education
Kent State University
Bachelor of Business Administration in Marketing, Market Research concentration
Cuyahoga Community College
Associate of Arts in Business Management
Ohio University
Worked toward Bachelor of Science in Visual Communications, Photojournalism concentration, Marketing minor
Where I've Wandered
My Bookshelf
How to Win Friends and Influence People
Predictably Irrational
Game Thinking
Small Gods
Dungeon Crawler Carl
The Hard Thing About Hard Things
★★★★☆
The Lean Startup
★★★★☆
Influence, New and Expanded
★☆☆☆☆
Empowered
★★★★★
Product Management in Practice
★★★★★
Designing Your Life
★★★★★
The Mom Test
★★★★☆
Don't Make Me Think
★★★★★
Reboot
★☆☆☆☆
Hackers & Painters
★★★★☆
Inspired
★★★★☆
Scrum
★★★★☆
The Invisible Life of Addie LaRue
★★★★★